Contact Us
Got a question about a review, spotted something that needs updating, or just want to share your own experience with a Canadian online casino? This page covers the ways to reach Online Casinos Canada, what we can (and can't) help with, and how long a reply usually takes.
How to reach us
The quickest way to get in touch is by email at [email protected]. Tell us as much detail as you can up front — which casino or page you're referring to, and what prompted the message — so we can look into it properly rather than going back and forth. We aim to respond within a couple of business days, though busier periods (like when a new casino launches and we're updating rankings) can push that out slightly.
What we can help with
- Corrections or updates to a casino review, bonus offer or rating on the site
- Questions about how we researched and ranked the operators listed here
- Feedback on your own experience signing up, depositing or withdrawing at a listed casino
- General queries about how the site works or how our comparison tables are put together
What we're not able to do is intervene directly in a dispute you have with a casino, process a withdrawal on your behalf, or offer financial or legal advice. For account-specific issues — a delayed payout, a bonus that didn't credit, a verification hold-up — the casino's own support team is the right first port of call, since they're the only ones with access to your account.
Before you write in about a specific casino
If your message relates to one of the operators featured on this site, it helps to have a few things ready:
- The name of the casino and, if relevant, which bonus or promotion you're asking about
- Roughly when the issue or question arose
- Any relevant terms you noticed, such as wagering requirements or maximum bet limits tied to a bonus
This lets us check our own research against what you're describing, and update a review if something has genuinely changed. Bonus terms in particular shift often — wagering multiples, game contribution rates and expiry windows can all change without much notice, so a heads-up from a player is genuinely useful to us.
Reporting a concern about gambling behaviour
If you're contacting us because gambling has started to feel like more of a problem than a hobby — for yourself or someone close to you — please don't wait on an email reply. Our Responsible Gambling page lists support options and practical steps for setting limits, and it's worth reading regardless of whether you also get in touch with us directly.
Other ways to find what you're looking for
Not every question needs a direct message. If you're trying to understand who we are and how the site is run, our About Us page covers that in full. If you're after the fine print on how the site itself operates, our Terms and Conditions page has the details. Both can answer common questions faster than waiting for a reply.
A quick note on privacy
Anything you send us is used only to look into your question or feedback — we don't pass your details on to the casinos we review or use them for anything beyond responding to you. If you'd rather not include personal details in your message, a general description of the issue is usually enough for us to check it against our own research.